Refund policy

Returns & Refunds

We offer a 14-day return window from the date of delivery.

Each diamond is individually sourced and selected to meet our quality standards at the time of your order.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn and unused
• In its original packaging, including all documentation and certification
• Accompanied by proof of purchase

Return Verification

All returned items are subject to inspection and verification.

To protect the integrity of our inventory, each diamond is verified against its original specifications and identifying characteristics prior to any refund being issued.

Returns that do not match the original item shipped, or show signs of wear, alteration, or tampering, will not be accepted.

Starting a Return

To initiate a return, please contact us at support@adamasaion.com with your order number.

Returns must be approved prior to shipment.

Approved returns will be sent to:

Adamas Aion  
12161 Mercado Dr #232  
Venice, FL 34293  

If your return is accepted, we will provide a prepaid, insured return shipping label along with detailed instructions.

A $30 return shipping fee will be deducted from your refund.

Items sent back without prior authorization will not be accepted.


Shipping & Liability

All approved returns must be shipped using the provided insured label to ensure proper tracking and security.

We are not responsible for items lost, damaged, or misdelivered if returned outside our authorized shipping process.

Non-Returnable Items

We do not accept returns for:

• Custom or special-order stones
• Items that have been worn, damaged, or altered
• Sale items or gift cards

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 3-5 business days of inspection.

If more than 10 business days have passed since approval, please contact us at support@adamasaion.com.

Contact

For any return-related questions, please contact:  
support@adamasaion.com